FAQ
What is a toque?
It's a winter hat, beanie, tobbogan, it's all the same! But here in Canada we call it a toque. A piece of knitted headwear designed to provide warmth in cold weather.
Where do you donate your toques?
We work with over 75 giving partners across the country to distribute our donated toques and scarves. Our giving partners are made up of incredible non-profits, charities, and individuals across the country with the same mission as us, to help Canadians stay warm.
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View our full list of giving partners
Which toques get donated?
We have crafted a special "Giving Toque" that is extremely warm, comfortable, durable, and also Made in Canada. Our giving toque resembles a version of our Classic toques, just without the tag. We focused on creating a quality, long-lasting toque for Canadians experiencing homelessness, so that we can all stay warm together.
How can i help?
Purchase a toque: For every toque purchased, we promise to get a toque to a Canadian in need on your behalf.
Spread the word: Sharing our content on social media helps get the word out about TFTH! Feel free to share pictures/videos of your toque and be sure to tag us, @toquesfromtheheart.
how long does shipping take?
Canada: 2-8 Business Days
U.S.A: 2-8 Business Days
International: 5-22 Business Days
how much does shipping cost?
Please refer to our shipping policy.
I haven't received my order yet, what should i do?
If it has been over two weeks since you placed your order (Canada & U.S.A), please send an email to info@toquesfromtheheart and we will do everything we can to assist you!
do you offer custom toques?
Yes! Learn more about our custom toques, and place your order here: Custom Toques